EXPERIENCE

Global Human Resources Director.                                Eneractive, Remote

​Nov 2019 - Jul 2022

Senior Human Resources Manager

​Oct 2017 - Oct 2019

 

Supervised and spearheaded strategic initiatives by actively collaborating, influencing, and communicating with the leaders to support business growth while building HR infrastructure and making recommendations to improve processes, programs, and services. 

  • Developed strategies to best implement annual performance reviews, goals, pay and performance, and employee policies and guidelines according to federal and state laws and regulations.

  • Built the People function from the ground up; onboarding to company-wide career mapping, compensation plan, succession planning and implemented a new HRIS system.

  • Advised the CEO and Leadership Team on HR best practices for all-hands, all-employee events, etc. as well as supported the leadership team by providing human resources direction, advice, and counsel.

  • Advised on international (LATAM and South Africa) and US contractors and full-time guidelines.

  • Developed and implemented a candidate experience from the interview to pre onboarding, onboarding and buddy program.

  • Aligned the Employer Brand and Recruitment Marketing strategies.

  • Guided, coached, and implemented 1:1 meeting to improve an effective communication between managers and direct reports.

  • Introduced and implemented 9 box-grid plus calibration to help managers identify high performers with the potential to grow into future leadership roles.

  • Drove calibration sessions aligning with succession planning.

  • Developed and created trainings with focus on creating a culture built on continuous feedback. Significantly introduced a new company compensation program based on seniority, title, location, responsibility, and statutory requirements.

  • Established compensation philosophy, guidelines and recommended effective benchmarks solutions to redesign and update the organization's compensation plan.

  • Introduced a semi-annual compensation review alongside the performance review cycle.

Global Human Resources Manager.  CTDI, West Chester PA  - Consultant - Short-term assignment

​Feb 2020 - Jun 2020

Carried out a leadership role in developing the Global HR function by executing a plan to standardize and globalize core HR functions.

  • Rendered strategic oversight of global offices spanning Canada, LATAM, Asia Pacific, and Australia while harmoniously collaborating with country leaders to deliver and deploy HR programs for recruitment and selection, employee relations, performance management, compensation, training, and benefits administration.

  • Manifested excellent leadership capabilities in managing and mobilizing a staff of 9+ Human Resources Managers.

  • Instrumentally created a comprehensive Global HR framework to support the Global business, oversaw the full-cycle implementation of Global HR projects and initiatives, and streamlined HR processes across globally dispersed HR business units, evaluating program execution to address gaps in service and aligned metrics with corporate standards.

  • Coached and guided employees and managers regarding company policy and strategic/tactical employment issues, and exercised management empowerment to resolve employee relations issues per applicable international laws and CTDI standards.

  • Initiated efficiencies during high-volume and targeted hiring by securing a global staffing agency as a third-party vendor.

  • Attracted and retained high-caliber talents by efficiently driving Global recruitment and selection processes.

  • Curtailed and eliminated broker fees during the renewal of Canada and LATAM benefits programs.

Human Resources Manager.  Thermo Fisher Scientific, Allentown, PA

​Mar 2016 - Oct 2017

Human Resources Advisor

Jan 2016 - Mar 2017

 

Oversaw various HR functions and initiatives with a keen focus on full-cycle business transformation projects for world’s largest clinical packaging, manufacturing, and distribution center with 700+ employees, cold chain plant services, and 500+ pharmaceutical clients globally. Key contact for performance management and employee relation issues. 

  • Offered value-added guidance with emphasis on capability-building, employee engagement, and performance management.

  • Promoted rapidly from HR Advisor to HR Manager in recognition of exceptional decision making and analysis to drive divisional success.

  • Partnered with HR Center of Excellence groups to provide efficient, value-added, and human resources solutions in alignment with corporate HR strategy.

  • Ensured delivery and consistency of core HR processes by proactively assessing management development and training needs to provide appropriate training based on individual growth and key business objectives.

  • Hand-selected as Team Leader to overhaul and implement the new Talent Acquisition platform and streamline for the USA, Switzerland, and UK.

  • Implemented policies, programs, and procedures from centers of excellence for consistency and standardization.

  • Coached managers on supervisory skills to increase communications, clarify expectations, and improve performance.

  • Collaborated with the management team to facilitate annual succession planning to align current talent development with future leadership needs.

Sabbatical

​Jul 2014 - Dec 2015

Used 13 months provided by my severance package to recharge for a period of time to study; started my MBA program with an emphasis in Human Resources Management and attended workshops in Employee Relations, Global Benefits, Employee Retention, served as a volunteer at the Main Line Animal Rescue and traveled with my family.

Human Resources Specialist Lead for the Americas. SAP America, Newtown Square, PA 

​Jun 2008 - Jun 2014

 

Supported various HR functions for 14K employees within North and Latin America (Canada, USA, and LATAM) by serving as a key liaison throughout creation and development of Human Resource Shared Service Center for employees in the Americas. Managed all areas of staffing, employee relations, benefits administration, and performance management.

  • Drove the implementation of LATAM Human Resources Shared Service Center aligning with North America HR Shared Service Center for 14,000 employees in the Americas (US, LATAM and Canada). Team Lead of 3 HR Specialists.

  • Provided ongoing support to Local HR teams and HR Services colleagues by improving the overall program, self-service training tools, and monitoring necessary policy and process updates as the program grows.

  • Key player in the development and enhancement of HR portals and online tools; acknowledged for creating Latin America’s HR portal site and transition to cloud-based HR management system that played a pivotal role in intranet communications.

  • Administered benefit programs and served as the main contact for insurance carriers with benefits enrollment, administration, utilization, and issue resolution.

  • Spearheaded standardization and integration of HR policies and procedures for North and Latin America.

  • Dealt with escalations from stakeholders and / or other parts of the shared services function to ensure that issues were addressed in a timely fashion.

  • Played an instrumental role in developing and improving HR portals and online tools.

  • Monitored and reported against agreed SLAs and KPIs, providing root cause analysis and remediation where these are not hit.

  • Provided employee assistance with travel, long- and short-term assignments, and relocation authorizations.

  • Conducted employee exit interviews for resignations and terminations.

  • Planned and managed health fairs and other events for employee wellness and maintained personnel data.

  • Partnership across COE leaders to design and develop processes to drive consistency and enhance quality delivery of HR service center activities.

  • Repeatedly recognized for the development of innovative HR solutions, earning an array of prestigious awards.

Human Resources Advisor Contractor. Yoh - SAP America

​Nov 2006 - Jun 2008

Benefits Coordinator.  HealthFirst Benefits

​Jan 2006 - Nov 2006

 

Directed overall benefits administration.

  • Oversaw health, life, disability, and 401(k) benefit programs

  • Managed daily communications in advisement on benefits and response to inquiries.

  • Created and distributed helpful new hire benefit enrollment packages.

  • Resolved issues and other related problems regarding payment benefits and claims.

  • Supported administration of benefit program for the company’s largest client-serving 1.5K employees.

  • Translated HR materials into English, Spanish, and Portuguese.

Human Resources Intern.  General Electric

​Jan 1999 - Dec 2001

 

Developed real-world experience in Human Resources within major manufacturing organization with 4K employees.

  • Assisted with employee on-boarding, orientation, training, and benefit/compensation administration. Tracked and reported on Human Resources performance metrics (Session-C), including absenteeism, turnover, and overtime, for Total Rewards Director.

  • Tracked and reported on Human Resources performance metrics (Session-C), including absenteeism, turnover, and overtime, for Total Rewards Director.

  • Led development of Human Resources reporting tools to inform HR regarding policy development and update efforts.

  • Assisted Total Rewards VP with health insurance negotiations to improve health benefits for GE Brazil employees.

  • Played an integral role in updating job titles and descriptions for GE’s evaluation manual.

  • Assisted with Six Sigma process analysis and improvement projects.

Skills

Compensation & Benefits

Conflict Resolution

Employee Development

Employee Relations

HR Policies & Procedures

HR Program Development

HRIS Technologies

Leadership

Merges & Acquisitions

Organizational Development

Performance Management

Process Improvement

Project Management

Staff Recruitment & Retention

Staff Training

Languages

Portuguese - Native Speaker

Spanish - Fluent

French - Basic // Intermidiate

International Work Experience

North America: USA and  Canada

Africa: South Africa

APAC: China, India and Singapore

Caribbean Island: Puerto Rico 

LATAM: Argentina, Brasil, Colombia, Chile, Mexico and Venezuela

Oceania: Australia

Computer Skills

ADP

ICIMS

Kenexa

Kronos

MS Office Suite

Oracle HRMS

SAP CRM

SAP HCM

SharePoint

SilkRoad

Success Factors

UltiPro

Workday

Certifications

Social Media in Human Resources, 2017

 

Strategic Human Resources Leadership, In Process

 

ILR School Cornell University

Awards

Peer to Peer Recognition

Spot Award

Employee of the Month

Micro Bonuses Award

Education

UniCarioca. Bachelor Business Administration Management

​2001

 

University of Phoenix. Master of Business Administration

​In Process